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DJI Care Refresh is a service plan that provides you with peace of mind, covering damage to your DJI product. DJI Care Refresh is valid for 12 months and offers up to two full replacements at additional charge if accidental damage occurs to your product during normal use. Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.
The DJI Care Refresh warranty plan is separately available for the Inspire 2, Zenmuse X4S, Zenmuse X5S and Zenmuse X7 camera. If more than one camera is purchased, DJI Care Refresh can be purchased for each one.
If you want to purchase DJI Care Refresh for your Mavic 2, you can purchase it in any available store along with your Mavic 2, or buy it online via the COPTER.BG by selecting Service, and then choosing DJI Care Refresh (Mavic 2).
There are three ways to activate DJI Care Refresh and bind it to your aircraft and gimbal:
To use the replacement service, visit the DJI official website, go to Support, select Repair Services, and then select Online Repair Request.
You will be asked to describe the product’s issue and provide your information. The DJI Repair Center will assess your product, and send you a quotation once a damage assessment is complete.
If you select the Express option, there will not be an assessment of damage responsibility, and the replacement will be sent to you faster than under usual circumstances.
After the application is complete, please send your aircraft and the corresponding gimbal to a DJI Repair Center according to the registered information. The serial number of the replaced product will be updated automatically, which will not affect follow-up services.
DJI Care Refresh can be purchased for any camera that has not been activated or has been activated for less than 48 hours. The period of validity for each DJI Care Refresh warranty plan is subject to the date stated in the service agreement you will receive via email after your purchase.
After making a replacement request, send the part needing replacement to DJI.
A product warranty is a guarantee of repair service provided by a manufacturer if any product defects are found. DJI Care Refresh provides replacement service if damage resulting from accidental damage occurs to the aircraft, propellers, or battery during normal use. You can still enjoy DJI’s standard product warranty without buying DJI Care Refresh, but DJI Care Refresh can greatly reduce service costs. Furthermore, if the repair costs are covered by the standard product warranty, the remaining Replacement balance on your DJI Care Refresh will not be affected.
Yes, if your DJI Care Refresh has not yet expired, and there is at least one product replacement left, then you can purchase DJI Care Refresh + which extends your coverage for one more year as well as prolonging your product’s warranty and provides one more replacement service.
DJI Care Refresh is bound to the product’s S/N. If you want to replace your product, contact DJI Support via phone, email, or live chat. Then send your product to a designated DJI repair center under the instruction of DJI Support staff. Our repair staff will conduct damage assessment and send you an invoice. After receiving the invoice, you can either choose to repair your product or replace the aircraft under DJI Care Refresh. You will receive a unit that is new or equivalent to new in performance and reliability after paying the service charge specified in your DJI Care Refresh Service Agreement. The replacement’s S/N will be automatically bound to your DJI Care Refresh plan.
Please refer to https://repair.dji.com/product/serial/index for more information.
Damage occurring after the product has come into contact with water is covered by the DJI Care Refresh. Product that suffers water damage can be replaced under DJI Care Refresh.
No, at the moment, DJI Care Refresh only works within one coverage region. DJI Care Refresh and the corresponding product must be purchased from the same country or region.
At the moment, DJI Care Refresh is only available to customers from the U.S., Canada, EU countries, the UK, Australia, Japan, Hong Kong, Taiwan, and Mainland China. You can check whether DJI Care Refresh is available in your country on the DJI Store.
Telephone support is currently only available in the U.S., Canada, EU countries, the UK, Hong Kong, Taiwan and Mainland China.
Thank you for choosing DJI Care Refresh. By purchasing DJI Care Refresh, you acknowledge that you have read, understood, and agreed to these terms. DJI Care Refresh is created by SZ DJI Technology Co., Ltd. (hereinafter "we" or "DJI") to give you peace of mind. DJI agrees to provide replacement products for an additional fee if damage occurs accidentally under normal use to a covered aircraft, gimbal and camera within the period of validity. DJI has a relationship with an insurance company that covers the cost of these programs.
For a small additional charge, DJI Care Refresh offers up to two replacement units within one year. Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.
DJI Care Refresh and the corresponding product must be purchased from the same country or region. DJI Care Refresh only supports aircraft purchased from official or authorized channels, and its benefits are only eligible in the region where it was purchased.
DJI will cover shipping fees only in the country or region where DJI Care Refresh was purchased. Otherwise, the customer will bear responsibility any shipping and customs fees caused by sending the product from another region. DJI has the right to refuse service in this circumstance.
For Mavic 2, the covered gimbal under DJI Care Refresh is only for the gimbal with its serial number bound to the aircraft. If the gimbal was replaced in DJI’s official repair center (DJI’s official repair center mentioned in this Agreement refers to DJI’s repair centers, official recommended repair centers, and authorized repair centers), the coverage stated in the agreement will be updated automatically and the replaced gimbal will be covered by DJI Care Refresh. The other gimbal that is removed from the aircraft will not be covered.
DJI Care Refresh does not cover the following:
DJI Care Refresh includes two replacements. If you claim for the replacement of your product twice, DJI shall be considered to have fully executed the DJI Care Refresh service. The DJI Care Refresh service will then be terminated. After replacement, the original product becomes DJI’s property and the replacement product is your property, with coverage effective for the remaining period of the Plan.
DJI Care Refresh is valid for 12 months. If you purchase a product with DJI Care Refresh on the official DJI website, it shall take effect on the second day after the date of shipment. If you buy DJI Care Refresh separately on the official DJI website or via other channels, it shall be effective from the date on the service agreement.
DJI Care Refresh will be terminated without notice in the following situations:
There are no hidden charges for the replacement service. After you choose DJI Care Refresh, you will receive prioritized service. The cost of two-way postage for customers within DJI Care Refresh service areas will be covered by DJI. In other areas, these costs and any associated customer’s duties are at the customer's expense. In all areas, the custom fees are at the customer's expense. Each time the replacement service is requested, subject to your purchase region.
Please do NOT send SD cards to DJI. DJI shall not be responsible for any damage or loss to the data or personal information stored or saved in your product.